To be eligible for a refund or replacement, the product in question must be deemed a manufacturing fault by a Thankyou staff member. For every refund or replacement, we require a receipt or proof of purchase. Thankyou do not provide refunds or returns for 'change of mind' or dissatisfaction of product.
If the product is still in the original packaging, is un-used and you have a proof of purchase, you will be able to return it to the retailer you purchased from.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your nominated bank account, within 5-10 business days.