To be eligible for a refund or replacement, the product in question must be deemed a manufacturing fault by a Thankyou staff member. For every refund or replacement, we require a receipt or proof of purchase. Thankyou do not provide refunds or returns for 'change of mind' or dissatisfaction of product.
If the product is still in the original packaging, is un-used and you have a proof of purchase, you will be able to return it to the retailer you purchased from.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your nominated bank account, within 5-10 business days.
Returns to Sender due to incorrect details or non-collection from postal office
If your order has been returned to us due to us being provided with incorrect delivery details OR for not having been collected from your local post office after the specific holding time, you are eligible for either:
- Refund of the products only - postage costs are not refunded*
- Redelivery of your order to the correct delivery address - you will be charged an additional postage fee.
*for any promotions that have incurred Free Shipping, you will incur a $10.00 postage fee and be refunded the remainder for the products ordered.