Hey! Thanks for checking in. We have put together a list of some of the most commonly asked questions relating to our ingredients below. If you still have questions we're more than happy to chat! Feel free to reach out to firstname.lastname@example.org
How do I find the full ingredients list for your products?
You can find a full list of our product ingredients on our website. Simply find the product you’re looking for in our ‘Product’ section and click on the image to bring up a full list of ingredients.
Does any of your range contain Phthalates of any kind, endocrine disruptors, or artificial fragrances?
Our products do not contain phthalates or endocrine disruptors and the only product that currently contains synthetic fragrance is our Antibacterial hand and surface sanitiser spray.
What plants are your fragrances derived from?
This depends on the product, each fragrance uses different sources.
Fragrances are 100% natural
No synthetic chemicals in our fragrances
Why do you put Sodium Hydroxymethyl Glycinate in your products?
This is a preservative is our hand creams. We use it at the lowest effective concentration to help prevent our plant-based products from going off.
Ecostore have a good info section on this ingredient.
Why do you put Phenoxyethanol in your products? Why is it in your baby care range?
Phenoxyethanol is used at low levels as a preservative.
Why do you put Sodium Cocoamphodiacetate in your products?
Sodium Cocoamphodiacetate is used as a foam booster in some of our wash products to increase bubbles.
Why do you put Cocoamidopropyl Betaine in your products?
Why do you put PEG-150 Pentaerythrityl tetrastearate in your products?
PEG-150 Pentaerythrityl tetrastearate functions as a viscosity increasing agent-aqueous in cosmetic products
Why do you put Dehydroacetic Acid and Sorbitan Caprylate in your products?
Dehydroacetic acid is a synthetic chemical preservative (no plant based preservatives that meet our efficacy standards currently exist) that is considered to be a low hazard for health.
Sorbitan Caprylate is a surfactant or emulsifying agent
Why do you put Benzoic acid in your products?
Can be used as a pH buffer or a preservative.
Why do you put Tetrasodium Etidronate in your products?
Only used in our soaps (and being formulated out) Tetrasodium etidronate is the same as EDTA, which is widely used in colour cosmetics, soaps, shampoos and toiletries to prevent changes in colour, texture and fragrance.
Why do you put Sodium benzoate in your products?
Used as a preservative.
Why do you use ingredients that are damaging to people’s hormonal system?
We do not use any ingredients that are classed as endocrine disruptors (we have statements from suppliers supporting this)
Why am I reacting to your Mint and Spring Flowers Body Wash?
This product is a popular seller so it’s not pleasant when we hear some people aren’t having the best experience and have had a reaction.
Our team have been in touch with our supplier to confirm that the levels of oils are used at very low and safe levels. However, despite this, we understand some people can still react to naturally derived ingredients even if they’re used at low levels compared to the rest of the ingredients. We always encourage patch testing before use which is in line with industry standards for personal care products.
Do Thankyou product contain micro beads?
Thankyou chooses to use naturally derived exfoliants like pumice and dried tea leaves instead of micro beads.
Are Thankyou products halal certified?
Thankyou have chosen not to halal certify our products and don’t currently have any plans to do so in the near future.
Are your products gluten free?
Our personal care products are not tested for ‘Wheat or Gluten’ presence and therefore unconfirmed.
Although we don’t use wheat in our products, they are manufactured in an environment where there could be potential traces of wheat/gluten so we encourage those who are concerned to patch test first on the skin for peace of mind.
Are there any actual almonds in your 'Botanical Sweet Orange & Almond' hand wash?
It does contain sweet almond oil, therefore it would be at the user’s discretion on whether or not they would patch test this before use based on the severity of their allergy.
This ingredient is highlighted in the ingredient list as a potential allergen.
Is your handwash antibacterial?
Our foaming hand washes have been tested to be anti bacterial and kill 99.9% of germs. We have not had our gel hand washes tested.
What preservatives do you use in your products?
We use different preservatives across our brand, based on the formulation that needs to be stabilised.
What is ‘fragrance’ in your products?
No synthetic chemicals in our fragrances
They are a combination of natural extracts and a carrier for these extracts so that they can be added to the base formulation
The exception to this is our hand sanitiser. We use a synthetic fragrance as this is a more stable scent in the alcohol combination.
Do you use Goats Milk?
For our friends with sensitive skin, we have three products that contain goat's milk. This ingredient is sourced from farms whose practices have been approved by veterinarians and whose animal welfare and general practice are overseen by governing organisations including Dairy Food Safety Victoria, Department of Environment and Primary Industries, Environment Protection Authority Victoria and Australian Quarantine Inspection Service.
In saying that, we’re always looking for ways to lower our impact on the environment, so our product development team are working with our suppliers and manufacturers to scope what the future of these products looks like. Stay tuned!