My child's nappies are leaking! Am I entitled to a refund?

Oh no! So sorry to hear that your child's nappies are leaking. No one likes extra washing! We're really sorry that this has been your experience with our nappies.

Nappy leaks are mostly a sizing issue and aren't necessarily a product fault, so unfortunately we can't offer a refund in this instance.

During the testing phase of our nappies, we found that the majority of little ones experienced up to 12 hours protection in our nappies. Those who did experience leaks were often in between sizes and when going up a size, the problem was often fixed! Yay! Weight is one factor to consider with nappy sizing, but sometimes body shape and length can also play a part!

Like every nappy company, we wish we could create the perfect nappy that worked for every baby, every time! But everyone is different. Our best recommendation would be to try a size up for your bubs.